💌 Support & FAQ

You need to earn stars by completing maps. Each map awards 1–3 stars based on how many lives you have remaining when you finish. The required star count is shown on every locked theme card.

If you don't want to wait, you can also tap a locked theme and choose "Watch Ad to Unlock" for instant access.

The one-time $1.99 "Remove Ads" purchase removes interstitial ads (the full-screen ads that appear after completing a map).

It does NOT remove rewarded ads — those are opt-in buttons like "Watch Ad for +200 Gold" that you only see if you tap them. Most players want to keep those because they're a free way to earn rewards.

Currently the game saves all progress locally on your device. If you deleted the app or got a new phone, the progress is gone. We're working on adding iCloud sync in a future update.

If you had purchased "Remove Ads", you can restore that purchase via Settings → Restore Purchases in the game.

Go to the in-game gear icon (settings) → Difficulty. There are four options: Easy, Normal, Hard, and Ultra Mega Chaos. Easy reduces enemy HP by 25% and adds 100 starting gold. Ultra Mega Chaos more than doubles enemy HP but also boosts gold rewards by 75%.

You can change difficulty anytime — the change applies to your next map.

Rewarded ads have a 60-second cooldown between uses. The button will become active again after the cooldown expires.

Yes! In-app purchases are tied to your Apple ID, not your device. On a new device, just sign in with the same Apple ID and use "Restore Purchases" in the settings to recover your "Remove Ads" status.

Game progress (stars/maps) does not currently transfer — we're working on iCloud sync for a future update.

All in-app purchases are processed by Apple, not us. Request a refund through Apple at reportaproblem.apple.com.

Please email us at support@kawaiidefense.com with as much detail as possible. Including your iPhone model, iOS version, and a description (or screenshot/video!) of what happened helps us fix things faster.